FREQUENTLY ASKED QUESTIONS:
First time at Hatz? Not sure what to expect? Here's a list of our most frequently asked questions:
WHAT IS YOUR POLICY ON TIPPING? Tipping is always at the discretion of our guests. It is never expected, but always appreciated. Gift certificates do not include gratuities.
DO YOUR STYLISTS HAVE EXPERIENCE IN WORKING ON ANY QUALITY OF HAIR OR DOES EACH STYLIST SPECAILIZE IN SPECIFIC TYPE HAIR? All of our stylists are very comfortable cutting and styling any type of hair, or for that matter, fine hair, coarse hair or curly hair.
WHO IS YOUR BEST STYLIST? Determining who the best Stylist is depends on your hair type, your desired style and the amount you are comfortable paying. We are blessed with a wide array of very skilled and highly trained Stylists, all of whom have gone through the same extensive advanced training. Any of our stylists will do a very good job of cutting and styling your hair.
MY HAIR IS VERY DRY AND DAMAGED, IS THERE ANYTHING THAT CAN BE DONE? We have a variety of very effective treatments that can correct or improve most hair conditions. Our specialists can recommend the best treatment option for your specific needs. You will notice an immediate improvement with the condition of your hair with most of these treatments.
DO YOU HAVE SALONS OUTSIDE OF NORTH VANCOUVER? The answer is no. We are a privately owned salon located in the Central Lonsdale Area, a truly hidden treasure.
WHAT COLOUR LINES DO YOU USE? We use three different colour lines. We believe that these three lines from Viola Revlon Professional (Paris),Redken, Luminescence by Patrice Beaute’, Vero Color Age Defy and Perma Eugene of Paris provide the options our stylists need to obtain the best colour results and leave the hair in better condition than is possible with any drugstore colour lines.
CAN I BRING MY OWN COLOUR AND IS IT CHEAPER? You may bring a professional colour and we will apply it but the cost remains the same and we will only guarantee our work when it is done with our colour lines. We believe that the Revlon Professional (Paris) colour we use is the best available providing consistent results while leaving the hair in better condition than is possible with any other drugstore colour lines.
IS THERE A DIFFERENCE BETWEEN THE SHAMPOOS THAT YOU USE AND THOSE I CAN BUY AT MY SUPERMARKET OR DRUGSTORE? There is a huge difference in the quality of a professional shampoo versus a mass market shampoo. Professional quality shampoos are formulated using better ingredients and a milder cleansing agent. They are more concentrated so they will last longer and their pH level is the same as human hair. Most mass market shampoos have a higher pH level which means the cuticle of your hair is opened, allowing heat and antioxidants to enter the hair shaft. We believe that the products we use and recommend in the professional beauty industry are the best hair care products available.
IF I JUST GET A TRIM AND NOT A FULL HAIRCUT, IS IT LESS? No, because hair grows at different rates and we need to leave you with a style that is beautiful and easy to maintain. The amount of hair we cut off does not affect the price as we are still cutting all of your hair; we're just taking off less length in a trim.
WHAT IS THE DIFFERENCE BETWEEN A BLOW DRY AND DRY OFF? A blow-dry and style is a complete paid service and you leave the salon with completely finished Hair style. A dry off is offered after a technical service for guests that do not want a complete blow dry and style. A full blow dry will normally take 45 -60 minutes. The Dry Off is an unpaid service that will get most of the dampness out of your hair but very little time will be spent perfecting a finished style and no flat irons or curling irons will be used. The Dry Off is usually about a 10 minute service.
DO YOU OFFER HAIR AND MAKEUP SERVICES FOR SPECIAL OCCASIONS? Yes. We offer these services for weddings, graduations and many other special events. We recommend that brides come in for a “trial day” a week or two before the wedding if possible. It enables our stylist, in concert with you, the opportunity to work out the perfect look for your big day. Usually this type of work is done in our salons but we will also send stylists and makeup artists outside the salons with advance notice. Prices for out-of-salon work are higher than our in-salon work but your result will be the same – drop dead gorgeous hair and makeup.